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FAQs

• Is the use of training@epson free of charge?
• Is it necessary to Login / register myself to be able to use the training programmes of training@epson?
• What happens to the data that I enter during the registration?
• Why do I receive the message that I am not allowed to view more detailed information concerning in-house or online training programmes?
• I cannot find any information for my device in the Epsikon library.
• I cannot find any information for my device in the Podcasts.
• What is the difference between Podcasts and Screencasts?
• Where can I view which training courses I have already completed?
• What is a certificate of success and how can I get it?

Is the use of training@epson free of charge?

Yes, the use of training@epson is free of charge for you. You require a user account to be able to use the entire training programme. You can create this by yourself within a few minutes under the menu point "Registration".

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Is it necessary to Login / register myself to be able to use the training programmes of training@epson?

Yes. When you take part on our online training or if you want to inform yourself about the in-house training courses as an Epson partner, this can only be carried out via a user account. You can use our entire Videocast programme without an account and can conveniently sign up for the RSS Feed.

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What happens to the data that I enter during the registration?

Epson Deutschland GmbH records and processes your details strictly according to the Federal Data Protection Act. Your details will only be used for the purpose of participating on a training@epson and will not be handed over to third parties. More detailed information can be obtained from the privacy statement of our training.

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Why do I receive the message that I am not allowed to view more detailed information concerning in-house or online training programmes?

Only registered users are allowed to use our training area. Depending on your user type that you have specified by registering, you are allowed to or not allowed to use certain areas of the platform. If you are in an area that you cannot use where access is expected, please write an E-mail to: training@epson.de

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I cannot find any information for my device in the Epsikon library.

We provide you with the PDF brochures of our products in our library that can only be accessed by Epson partners. You will primarily find brochures for our current products here. If you should require information for older devices, these have been deposited in an archive. You can find the links for these at the end of the page for each product category.

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I cannot find any information for my device in the Podcasts.

We provide you with small video films for our products and technologies in our Podcast area. You will primarily find the Podcasts for our current products here. If you should require information for older devices, these have been deposited in an archive. You can find the links for these at the end of the page for each product category.

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What is the difference between Podcasts and Screencasts?

Our Screencasts are small online aids as video files that describe how you can carry out certain settings in the Epson software, step by step. The Epson Podcasts are audio video files that run over several minutes in Windows Media Player File Format or in Quick Time Format. They contain information for the advantages and features of our products and technologies. You also have the possibility of downloading the Podcasts and to copy these onto multi-media players. This enables you to view these small and informative video files on the go.

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Where can I view which training courses I have already completed?

With your individual learning plan, you always have an overview as to which training courses you have already successfully completed and which training courses you are planning on completing. The learning plan can be called-up using the right mouse button as soon as you have logged in. Here you can view which training courses have been successfully completed (green colour on the column), or which have not been fully processed (red colouring). Using a filter function, you also have the possibility to display certain training courses (e.g. all training courses that have not already been completed).

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What is a certificate of success and how can I get it?

As soon as you have successfully worked through an online training course on our learning platform (for this purpose, you usually have to successfully complete an end test), you are able to print out your certificate of success via your personal learning plan. This serves as proof that you have successfully completed a course.

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